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Returns Policy

Our refund policy is governed by Australian Consumer Law to protect both your the consumer and us the seller. Refunds will be made when goods are defective and are deemed not fit for their intended purpose. To complete your return, we require a receipt or proof of purchase and also proof of defect or issue with the item. Refunds are not given for change of mind, if however Uglybox Shop approves a return or refund due to change of mind or customer error, all delivery fees are non-refundable and administration fees may apply. Return shipping costs of non defective items are at buyers expense. Change of mind returns will incur a 10% restocking fee.

If an item you purchased is defective or deemed not fit for its intended use, please email woof@uglybox.com.au within 14 days of receiving the item with as much detail regarding the product and defect. We aim to contact you within 5 business days from receiving your email. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment within a reasonable time. All products are to be used under close supervision by an adult. Uglybox Shop never recommends leaving an item alone with your pet. Nothing is completely indestructible.

Please be aware that returns will not be accepted for any items that have been damaged by your pet.

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